MC WW Terms & Conditions – Please read before using the platform

1 General Terms & Conditions

These Terms & Conditions apply to all MC WW services, including the website, mobile app, Sportsbook, Casino, and Live Gaming sections. MC WW reserves the right to update these terms at any time; continued use of the platform after any changes constitutes acceptance of the revised terms.

• While the Bengali version of these Terms & Conditions is presented in a simplified format, the governing legal framework is based on the original English documentation.
• Every user registered on the MC WW platform is a party to these Terms and Conditions.
• If you find any condition unacceptable, discontinuing use of the platform is the only alternative.

2 Membership & Eligibility

To open an account with MC WW, you must meet the following requirements:

• You must be 18 years of age or older.
• All information provided at registration must be accurate and complete.
• Each person may hold one account only.
• MC WW may request identity verification (KYC) at any time.
• Accounts created with false information will be terminated, and MC WW reserves the right to withhold any deposited funds.

3 Account Security

The security of your account is primarily your responsibility. MC WW will never ask for your login credentials — if anyone requests your password via email, phone, or chat, treat it as a scam attempt.

• Never share your password with anyone.
• If you notice any suspicious login activity, change your password immediately and contact Support.
• Enabling two-factor authentication (2FA) provides an additional layer of security for your account.
• MC WW is not liable for any loss resulting from unauthorized access to an account, unless the fault is demonstrably MC WW's.

4 Deposit & Withdrawal Policy

Transactions at MC WW can be made via approved payment methods including bKash and Nagad. The following rules apply to all transactions:

• The minimum deposit amount is ৳500.
• The minimum withdrawal amount is ৳500.
• Withdrawals are typically processed within 30 minutes to 24 hours.
• KYC verification may be required before your first withdrawal.
• It is recommended to use the same method for both deposits and withdrawals.
• If a suspicious transaction is identified, MC WW reserves the right to place the payment on hold during the investigation.

5 Bonuses & Promotions

All bonuses and promotional offers at MC WW are subject to specific terms and conditions. Please read the relevant terms carefully before accepting any bonus.

• Each bonus has its own wagering requirements, validity period, and eligible games.
• The same bonus cannot be claimed more than once.
• If bonus abuse is detected, the account will be suspended and the bonus forfeited.
• MC WW reserves the right to modify or cancel any bonus offer without prior notice.
• To qualify for a referral bonus, the referred person must be a brand new member.

6 Betting Rules

The following rules apply to all bets placed in the MC WW Sportsbook and Casino sections:

• Once a bet is confirmed, it cannot be cancelled — review everything carefully before hitting the "Confirm Bet Slip" button.
• If incorrect odds are displayed due to a technical error, MC WW reserves the right to void the affected bet.
• In Sports Betting, if a match is abandoned, the stake is generally returned.
• Betting limits (maximum and minimum) are displayed separately for each market.
• Betting based on match-fixing or the use of insider information is strictly prohibited.

7 Prohibited Activities

The following activities are strictly prohibited on the MC WW platform and will result in permanent account closure:

• Creating multiple accounts or using another person's account.
• Using multiple identities strategically to claim bonuses (bonus abuse).
• Playing using automated software, bots, or scripts.
• Using the platform for money laundering.
• Harassing other users or engaging in harmful behaviour.
• Attempting to interfere with the platform's systems or security.

8 Account Suspension & Closure

MC WW may suspend or permanently close an account without notice in the following circumstances:

• Any violation of these Terms & Conditions.
• Failure to verify identity or submission of false information.
• Suspicion of fraudulent activity.
• Direction from law enforcement authorities.

To close your account yourself, please contact Support. For self-exclusion, Responsible Gaming page for full details.

9 Limitation of Liability

MC WW is not liable for the following:

• Losses resulting from internet disconnection.
• Issue with a third-party payment gateway.
• Security-related losses resulting from user negligence.
• Force majeure events such as natural disasters or cyberattacks.

10 Dispute Resolution

If a dispute arises regarding any bet or transaction, please contact the support team. The following process will be followed for dispute resolution:

• Start by submitting a complaint via support chat or email.
• MC WW will provide an initial response within 72 hours.
• For complex cases, the investigation may take up to 14 business days.
• MC WW's decision shall be considered final — however, this does not deprive you of any legal remedies available to you.

11 Changes to Terms

MC WW reserves the right to update these Terms & Conditions at any time. For significant changes, you will be notified via your registered email or SMS. Continued use of the platform after any update constitutes acceptance of the revised terms. We recommend revisiting this page regularly to stay informed.